Lessons from the Luneta hostage incident
First off, let me offer my condolences to the families of the hostages that died at the incident. It’s very sad as they were guests in our country.
I will not engage in fault finding here but rather provide possible solutions that will lower the probability of a similar outcome in the future. My source of data is basically what were shown on television.
Moving forward, let us extend all the courtesies to the victims and their families. Tourism inflow will surely dip on the short term but with genuine reforms in the management of this kind of situation, that I hope the news media will cover, tourism will surely recover. And our people will have renewed confidence on our police to properly handle such situations in the future.
I will not engage in fault finding here but rather provide possible solutions that will lower the probability of a similar outcome in the future. My source of data is basically what were shown on television.
- Our policemen showed dedication to duty but were ill-trained, ill-equipped and with no proper standard operating procedures. I have read in the past that there are units that are specially trained in this kind of situation but it seems they were not used here. Maybe turf conflicts? The proper standard operating procedures or protocol, training, and equipment must now be implemented immediately.
- The media, egged on by their seal to produce news and maybe even ratings, inadvertantly provided the hostage-taker with situational awareness that he should not have. A protocol for media coverage must now be implemented for these kinds of situations. But I am sure the media will try to use all its powers to oppose and circumvent this.
- The bus was not properly isolated from people and communications. Thus the need for proper crowd control, cellphone signal blocker, TV signal jammer, etc. for situations like this.
- The negotiator did a good job initially and was able to secure the release of hostages. Our negotiators must be well-versed with Pilipino behavioral patterns, as their negotiator training came from Western training that is based on Western behavior.
- The handling of the hostage-taker’s family backfired. Assuming that the brother was feeding information to the hostage-taker, he was already isolated and effectively neutralized. No need already for the dramatics that angered the hostage-taker.
- Assuming that the Office of the Ombudsman was lax in responding to the letters of the hostage-taker, this may be due to the inordinate time that government employees spend on the Internet doing personal unofficial tasks during official office hours. The government must now manage this waste both in time and money spent on inappropriate and unneeded ICT systems.
- The Office of the Ombudsman should be investigated on how it handled the hostage-taker’s case that ignited this incident. I hope it is not similar to the way it handled the Aroyo cases.
Moving forward, let us extend all the courtesies to the victims and their families. Tourism inflow will surely dip on the short term but with genuine reforms in the management of this kind of situation, that I hope the news media will cover, tourism will surely recover. And our people will have renewed confidence on our police to properly handle such situations in the future.